Kevin M. Bidwell

Systems Administrator/Engineer

kevin m. bidwell kevin@kevinbidwell.net
(570) 212-9922
kevinbidwell
Pittston, Pennsylvania 18640

About Me

Accomplished systems administrator with over 10 years of experience. Switched to Managed Service Provider Engineer for past 8 years to learn new things and challenge myself while expanding my knowledge of technology.

Familiar with server management across multiple platforms (Linux, Unix, Windows, OS X). Installing, configuring and maintaining servers in multiple data center locations. Installing, configuring and maintaining servers, workstations, VoIP Phones and network equipment across multiple client locations.

Great customer service skills via telephone, support ticket systems, on-site and chat.

Work Experience

MSP - Network/Systems Administrator

Mission Security Technologies
111 West Drinker Street
Dunmore, Pennsylvania 18510
September 2015 - Present

Providing support for multiple client end users. Workstation, Server, VoIP and Network troubleshooting.
Testing new products and services to deploy to clients. Researching proper hardware/software depending on the needs of the client.
Installing, configuring and troubleshooting security camera systems.

MSP - Network/Systems Administrator

Computer Visionaries INC.
1075 Oak Street
Pittston, Pennsylvania 18640
September 2014 - September 2015

Providing support for multiple client end users. Workstation, Server and Network troubleshooting. Documenting issues and resolutions via ticket systems.

Systems Engineer

BurstNET Technologies INC.
420-422 Prescott Avenue
Scranton, Pennsylvania 18510
April 2012- August 2014

Working with a team to keep all internal services and servers running.

Systems Administrator
Support Technician
Levels I-III

BurstNET Technologies INC.
420-422 Prescott Avenue
Scranton, Pennsylvania 18510
July 2007 - March 2012

Supporting clients in multiple data centers via phone, ticket support system and chat.

Build Technician

BurstNET Technologies INC.
420-422 Prescott Avenue
Scranton, Pennsylvania 18510
February 2006 - June 2007

Building, installing, deploying and troubleshooting client servers.

Sales Associate

Best Buy - 341
959 Viewmont Drive
Dickson City, Pennsylvania 18510
2005 - 2006

Selling and explaining the different technology sold within the computer department.

Education

Johnson College

3427 North Main Avenue
Scranton, Pennsylvania 18508
August 2004 - May 2006

  • Computer Information Technology
  • Associates Degree
  • President’s List
  • Alpha Beta Kappa Honor Society

Pittston Area High School

5 Stout Street
Yatesville, Pennsylvania 18640
September 1999-2003

  • High School Diploma

Contact Me

Want to know more?

Email Me for a copy of a resume and to see how I can help you and your business.